Rich is a high-energy thought leader experienced in leveraging data and the art of persuasion to transform businesses and individuals. Entrepreneurial, consensus-building, and an evangelist and example for product and service delight. Specialties: The Art of Influence, Hoshin Strategy Planning, Balanced Scorecard, Six Sigma, Hypothesis Testing, Customer Service Strategy, Sales and Service Operations, Sourcing and Supplier Management, Service Desk Management, Knowledge Acquisition and Learning, Talent Sourcing and Development
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