Business development, technology, and services executive with nearly 20 years of international experience implementing and leading technical service organizations within the life sciences, healthcare, software, and outsourcing industries. Extensive experience supporting SaaS clinical management, and SaaS CRM solutions. Specialties: Global operations management, strategy alignment planning Cross-functional leadership, organizational transformation, sales US, EU, AP customer service implementations, customer experience focus Information Technology, SaaS systems implementation, Clinical information systems Problem management, project management, process design Root cause analysis, CAPA, clinical regulatory awareness Shoring, outsource, offshore partnerships, Help Desk Global hardware provisioning, customer support, customer service Metric dashboard design, reporting, analysis Financial planning & control, budget, P&L EHR, Telemedicine, mHealth
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