About our project
The Problem
How many times have you heard the annoying sound of a page in a hospital or doctor’s office and watched your provider look at the tiny device and not know what to do next? Office staff squint at printouts and try to remember the name and number of the cardiologist or pediatrician on call, and instead of attending to an emergency or consult the message is late or unreliable. Clerks are overworked, paper is outdated and reliable paging is a constant issue and healthcare proessionals need a better solution. It is time to retire printouts and landlines and get doctors the contact they need fast, and help clerks do their job more effectively.
Digital Clerk is the ultimate one-click solution
Digital Clerk enables one-click paging from the palm of your hand. Digital Clerk allows an individual healthcare professional to quickly pull up physician contact information and send critical messages with ease and without the need of a hospital-wide implementation. We know that automation helps with efficiency, especially in healthcare, and our Digital Clerk solution does just that for paging and connecting doctors. Our solution can be deployed quickly because it does not require the healthcare professional receiving the message to use our mobile application. They can utilize a cell phone, smartphone, pager, or landline/hospital line. Our solution will deliver the message in the form most suitable for them (voice call and/or text message).
Our team has interview numerous healthcare professionals and physicians, attended national medical conferences, and tailored our solution strictly for the use cases and workflows encountered by healthcare professionals, physicians, specialists, hospitalists, and nurses.
If there is something that you do not like about your current messaging solution or workflow, we may have already addressed it with our solution. We have implemented everything from automatic re-paging and tracking page responses times to secure self-destructing HIPAA compliant messaging and automatic Internet calling when a mobile signal is not available. We are also open to receiving additional feedback that will allow us to enhance our product even further! So feel free to share!
How It Works (Digital Clerk and Digital Clerk Pro)
- Digital Clerk Features (for individual healthcare professionals)
- Send automated voice calls or text messages with a few taps of the screen.
- Works with landlines that use extensions and touch tone response systems
- Allows instant callback or text message notification as response options for recipients.
- Automatic re-page notifications (Android smartphones only)
- Communicates with pagers, cellphones, smartphones, and landlines with or without extensions.
- Enables self-destructing fully HIPAA compliant patient-specific secure messaging through our partnership with TigerText.
- Digital Clerk Pro Features (for hospitals and medical centers)
- Allow of the above in addition to the following:
- Keeps personal phone numbers private.
- Automatically re-pages/calls healthcare professionals that have not responded.
- Option to add a personal voice message to standard automated voice calls.
- Tracks paged healthcare professional response times.
- Generates reports for hospital administrators and directors.
- Option to record page callbacks for archiving and auditing purposes.
- Automatic Internet call redialing for when your phone loses cell signal (paged healthcare professional tries to call you and your phone goes straight to voice mail …. our system will automatically re-dial you through a direct Internet call).
Product User Interfaces
- iPhone Mobile Application
- iPad Mobile Application
- Android Mobile Application
- Web-based portal
- Optional phone-based system (for hospitals and medical centers)
The example storyboard below is illustrated using the Android smartphone version of our product.
Login to the System
Choose the Specialist or Doctor and Message Method
Receive Confirmation
Our digital clerk solution is fast, seamless and simple.
How We Help Patients
Our solution will allow healthcare professionals of all types to concentrate on providing superb care and increase their effectiveness and efficiency. This will lead to better care, reduced wait times, and improved patient satisfaction and we all can appreciate that!
How We Help Healthcare Professionals
Digital Clerk will allow you to upload a comprehensive list of healthcare professionals and their corresponding contact information. Using your iPhone, iPad, or Android phone you can quickly select a healthcare professional and send an automated voice call and/or text message with a couple of taps on the screen. The system intelligently prompts you for additional information depending on the receiver’s phone type. You can include secure patient-specific information or a voice message with general patient information (if calling a landline or hospital line).
If a voice call is sent, the system will initiate the call and play a custom automated voice message with your name, hospital, and contact number. The system will allow the receiver to automatically connect the current call or send you a text message stating that they will contact you shortly. If a text message is sent, the system will include your name, hospital, and contact number in the message. You will also have the option of including a link to a secure website with self-destructing, HIPAA compliant patient information that is manually typed through the mobile app.
This version of our solution will allow an individual healthcare professional to quickly pull up physician contact information and send critical messages with ease and without the need of a hospital-wide implementation.
How We Help Hospitals, Institutions, and/ or Medical Facilities
Hospitals and departments will enjoy the functionality of Digital Clerk Pro, which offers the functionality of the standard Digital Clerk in addition to the following:
- The ability to have the system automatically re-page physicians (using automated voice or text message) that do not respond within a preset time limit.
- Keep healthcare professionals’ personal numbers private.
- Option to add a personal voice message to standard automated voice calls.
- Allow nurses to contact physicians on the hospital floor using automated voice call or text messages to differentiate between emergency and routine situations.
- Allow directors and administrators to track response times and create reports for compliance and auditing purposes.
- Option to record page callbacks for archiving and auditing purposes.
- Enable use through which ever medium best suites your current infrastructure (mobile app, web, or phone).
- Allow all of the above in addition to the following.
- Easy integration with your current on call calendar so that only physicians currently on call are displayed in the system.
- Automatic Internet call redials for when your healthcare professionals lose cellular signal in your institution.
Improving the communication efficiency and effectiveness of your doctors and nurses can lead to better patient care and improved doctor/nurse and patient satisfaction. It can also lead to better Medicare reimbursement rates based on new regulations introduced by the Affordable Care Act.
How We Help Our Partners
Digital Clerk will help to improve the effectiveness and efficiency of healthcare professionals’ communication workflows. Poor communication processes can contribute to undesirable medical outcomes which can lead to litigation and/or other legal issues. Our solution can help to decrease medical errors which in turn can reduce medical insurance company cost related to readmissions and other medical related costs.
We are also looking to integrate with wearable technologies, which include smartwatches. These technologies will help to streamline the use of our solution by not requiring the healthcare professional to always pull out their phone in order to interact with the user interface. Wearable technologies will allow the user to access frequently used functionality through interacting with a smartwatch that is durable and more accessible.
How We Will Spend Your Contributions:
We are currently working on adding additional functionality to the system based on the feedback received from healthcare professionals in various disciplines including nurses, specialists, hospitalists, and primary care physicians. Your contributions will allow us to improve the functionality of the current system, conduct our pilot program, and investigate new integrations (smartwatches, etc).
Who We Are
Our team consists of two main members: Victor Emeli and Dr. Satta Emeli. Victor Emeli is an entrepreneur and engineer with over 15 years of experience developing software and hardware systems for the government agencies like the Department of Defense, Department of State, and the Center for Disease Control, as well as Fortune 500 companies, and startups. Dr. Satta Emeli is an emergency medicine physician with over 10 years of clinical experience in tertiary care, community-based, and Level 1 trauma hospital settings.
Victor Emeli
LinkedIn
Dr. Satta Emeli
LinkedIn
Our team also currently consists of our student intern, Nick Profitt, who works on some of our mobile application development.
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Have a question?
If the info above does not help, you can ask the project creator directly.
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